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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is press the Help button, which is present on each page. A popup will appear. It includes exhaustive information about all the actions that you can carry out on that particular page. Each context menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a vast variety of how-to videos describing how to work with our Control Panel. They're shot for those of you who want to see how things are being done rather than just reading articles. In this way, everyone can swiftly get to know our hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you are looking for, have a glance at our extensive FAQ section, which covers questions asked by actual users and provides practical solutions. We constantly "revamp" our FAQ database with new entries in an attempt to embrace all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, we have a excellent team of customer support engineers available 24-7 and eager to assist you with any problem. Each support ticket you open will be responded to within sixty minutes (the average ticket response time is approximately 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 324650

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com